24 and 25 June 2025

Advanced Communication Skills Training (ACST) is a two-day course for senior health and social care professionals communicating with people in challenging or complex situations

ACST has a practical focus; working in small groups with experienced facilitators, delegates will reconstruct scenarios from practice where communication is particularly challenging.  These may include -

• supporting an upset or angry patient, or their family
• delivering significant news
• responding to important questions
• challenging colleagues

Course Description

We use trained actors to help recreate and film individual scenarios.  Delegates are empowered to enhance their skills through a process of constructive peer assisted feedback. Underpinned by evidence, this allows development of effective communication skills in a safe, supportive environment.

The intended learning outcomes include –

• Increase awareness of own communication skills
• Develop strategies to improve the quality of clinical communication
• Enhance information delivery and decision-making
• Increase confidence in responding to difficult communication situations
• Identify how to improve inter-professional communication

Delegates must attend the full 2 day workshop in order to receive a certificate of attendance.

The course will enable senior clinicians (band 6 and above) to enhance their skills and confidence so that the experience of patients and relatives can be improved.

For further information, please vsiit link below...

https://www.uclan.ac.uk/cpd/courses/advanced-communication-skills-training-cert